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Thank you very much for looking into the problem and fixing it. We are now able to call United States.

Great, but how would you know which customers are having problems with making international calls using the bonus LD?

I rebooted and got the same recording. I checked my account and it showed the add-ons. I received the add-on text confirming that on Sunday Dec 5.

Both my spouse and I received texts confirming 2G extra data and 500 international call minutes. We were already on unlimited Canadian calls. My spouse tried to call United States shortly after receiving the bonus minutes and was told that he used up...