If you have any questions concerning your account, just send a private message through the following link :https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
I need to also get a password reset. Every time they sent me a reset email it said my session had timed out. It's for my husband's phone and all i forgot to do was update my new visa card and pay on auto pay. This is a nightmare. It could be so easy ...