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jco · 03-11-2021

Hi,I'm not able to use mobile data on my phone anymore.My phone is a Samsung Galaxy A01 Core.I signed up for Public Mobile at the beginning of the year and had no problems accessing the internet in January and February, but all of a sudden it's stopp...

jco · 03-11-2021

I submitted a ticket.Thank you everyone for all the solutions proposed.I've never encountered an issue like this before so I'm just as stumped.

jco · 03-11-2021

I'm seeing at the bottom that it says 5 MB of data was used this month. It must have been right at the beginning, because this problem started around a week ago.

jco · 03-11-2021

Both data limit and airplane mode are off.Data usage is on, and all software is up to date.I'm completely clueless on what the issue might be. 

jco · 03-11-2021

Unfortunately I don't have another phone to check the SIM card, but the SIM card manager seems to recognize it. Here's a screenshot: For the APN settings, I tried manually adding the Public Mobile network on top of the default, but that hasn't worked...

jco · 03-11-2021

Yes, I still see all the add-on features listed in my account.I've also tried resetting the network settings, resetting the phone to factory state, changing SIM card slots, but nothing's worked so far.Calling and texting are still working okay.

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