In my case it's because I used the same email address to sign up for my PM account as for my Koodo account, which apparently requires a manual workaround. Now at 7 days waiting for a response. $10 paid for service I can't use so far.
Does anybody have any idea what the current response time is after messaging a mod? Messaged Tuesday AM about a Koodo number port that won't go through, now 4 business days with no reply. When they say they're swamped, are we talking 5 days turnarou...
