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I just got an email from them today to activate this free offer. But the store that I bought it from said they had already done that. This is really confusing. How will I know that I'm able to claim this promo?

I just got an email from them today to activate this free offer. But the store that I bought it from said they had already done that. This is really confusing. How will I know that I'm able to claim this promo?

I activated my phone and sim today but it shows I will still be charged next month. Is there any way to speak to someone and check this?