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Hi there, had the same issue but then I was doing something wrong. Corrected that and I was good."I hadn't ticked the checkbox that I was authorized before filling out the transfer form. If you fill out the form first and then tick the checkbox it gi...

Hi - I was able to port over from Koodo without any problems.I moved 2 numbers from my Koodo account, one directly without taking a new number. And another after I had taken a new number and then changing it to my Koodo number. So both ways work.

Was able to figure it out. I hadn't ticked the checkbox that I was authorized before filling out the transfer form. If you fill out the form first and then tick the checkbox it gives an error. thanks a lot for all the help, guys!

Hi, I tried changing my number in the self serve but to no avail.I did exactly as told in this thread, but it gave me a "You must be authorized to transfer this phone number" message and doesnt allow me to press the "Confirm" button and move on. All ...

Oh, didn't know I could do it myself in the self serve. Thanks for the pointer!