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I got a clear and undeniable try again error!!!

did that same error!!  

not understanding your statement.... rebooting no change.....screen shots below in reverse order.  thank you for your quick replies!!!

4911   Hopefully not phishing!!  rebooting...stand by

I replied "YES"   I got a " You've entered an invalid response no changes will be made to your account. Reply with a valid keyword to try again"     what's going on here now? thanks