Thanks all for the suggestions! Working fine now and I can again click on the plan and see what it includes. Could be that PM was updating the site or just a random issue that all phone companies get from time to time. Thanks again!
Status is Active, was able to call Alberta (from Nova Scotia), only getting the message when calling 1-800 numbers. Will try tomorrow and contact mod if still unable to call - thanks all for your input!
It was Air Miles customer service- the public mobile site says my plan is active until Jan 28 but it isn't showing what plan I'm on... may be a glitch or offline thing with public mobile? Usually it shows what my plan is and what is included so I'll ...