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@Kalla_ANo, not at all!  Still haven' got any response from the PM staff who said to reply me shortly!!!So again and again, my story is : My first SIM card was defective as it was not recognized by any phones including mine. I ordered a second SIM ca...

i haven't seen any private message.

Shortly,shortly, when? You said to reply me shortly a few days ago. Until now, I haven't received any response. 

New SIM card seems ok, but my plan which I never used due to the defective first SIM card is expired. Please either refund me or extend my plan at no charge. Thank you!

No reply received! I am new comer in town and can' afford to wait any longer.