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Just bought a new SIM card for a new phone and when I put the # in it isn't working 

didn't work  

Huawei, its only a 3 year old phoneRogers. If it is locked do I call the carrier?only one SIMNo haven't tried it in another phoneWent through the settings, cannot get access to carrier networkyesMy wife has no problem with her phone

its a huawei not sure about the model

Hello, I am still not connected. I am still getting an x on my connection bar. My wife had no problem connecting. How can I get a hold of anyone?