Community

Amanpreet · 11-23-2019

Hi. My phone number is +1647xxxx. I dont have a self serve account, neither can I create one using the SMS code because the SIM card is now in another country.I want to get the autopay turned off and cancel the prepaid plan.Please advise how it can b...

Amanpreet · 11-24-2019

@geopublic Thanks. Sent them a private message. @Anonymous I generally keep the associated emails but get rid of papers. None of the emails had any account related details. There's a toll-free#?

Amanpreet · 11-24-2019

I used the chat feature to try and get to moderators by creating a ticket. Since the account number was not mailed to me, I dont have that and hence, cannot authenticate myself. So, I am trying to answer security questions but the form doesnt goes ah...

Amanpreet · 11-23-2019

I am in canada but don't have access to SIM anymore. I don't intend to use the phone number anyway and want to get the prepaid plan cancelled and autopay set off. How do we get moderators to disable autopay?

Amanpreet · 11-23-2019

Thanks for getting back. I had called but it didnt work since I dont have account pin. Any workaround or escalation procedure?

Community

User Statistics

User Activity

How do I turn off autopay and cancel plan when I dont have self serve account, dont have the SIM?

Re: How do I turn off autopay and cancel plan when I dont have self serve account, dont have the SIM

Re: How do I turn off autopay and cancel plan when I dont have self serve account, dont have the SIM

Re: How do I turn off autopay and cancel plan when I dont have self serve account, dont have the SIM

Re: How do I turn off autopay and cancel plan when I dont have self serve account, dont have the SIM