These rewards sometimes take a day or so to appear, sometimes longer. If they don't appear after that you can contact a moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
I've also had this issue on other carriers, I am not sure there is much you can do about it. Your phone will try to connect to the best network. You may be able to configure your phone to not roam.
