cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
1amtiger
Great Neighbour / Super Voisin

how to check my billing cycle?

I have no data on my phone now since i have used all my data for previous billing cycle.

 

i have paid my new billing cycle two days ago, however i still have no data

 

 

how do i check when it will start with new billing cycle


Accepted Solutions
Wonder_why
Deputy Mayor / Adjoint au Maire

Re: how to check my billing cycle?

@1amtiger login your account, next to your Data and Add Ons, if you have used up all your Data, you can send private messages to MOD for early renewal

View solution in original post


All Replies
Wonder_why
Deputy Mayor / Adjoint au Maire

Re: how to check my billing cycle?

@1amtiger login your account, next to your Data and Add Ons, if you have used up all your Data, you can send private messages to MOD for early renewal

View solution in original post

1amtiger
Great Neighbour / Super Voisin

Re: how to check my billing cycle?

thanks will do

ShawnC13
Oracle

Re: how to check my billing cycle?

@1amtiger, sorry to hear you are having issues.  There has been a bug that is affecting the data reset and renewal of the "3G" plans.  Is your data bucket one one of the 3G plans?  Either way you will need to contact a MOD and have it reset for you. 

To message a MOD for assistance, click on this link Moderator Team
to send a private message .
In your message please include:
* PM account email address
* PM phone number
* Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
 

I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

NDesai
Oracle

Re: how to check my billing cycle?

@1amtiger If anyone runs out of data and want to know the renewal date, you can call 611.

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Csteeves71
Good Citizen / Bon Citoyen

Re: how to check my billing cycle?

I rebooted my phone and then it came back in.

Csteeves71
Good Citizen / Bon Citoyen

Re: how to check my billing cycle?

When I call 611 I can't get any info I get it all in my self serve or private message.

Need Help? Let's chat.