I think it's worth the effort to figure out how to DIY the whole Public Mobile setup the first time. So all phone-side problems - hardware, software, settings - are within your power to fix anytime it's needed, no customer/tech support delays ever required. Plus you can setup other people with Public Mobile, so much easier to collect referrals when you don't have to rely on the whims of your local retailers.
Public Mobile can't fix anything on your phone, anyhow. At best, this PM Community can give you answers and advice.
Public Mobile can fix account problems. And if you can't login or fix it yourself through Self-Serve then the only way to fix these problems is to contact Public Mobile through their established support channels. Private messages and email tag aren't for everyone, but I'm with the crowd which prefers these interfaces over waiting on hold or waiting in line or being passed from agent to agent until somebody eventually takes a shot at being helpful.
