@4036671683 wrote:
For one reason or another,I’m not able to log in with public.The only reason I can think of is that they may have my previous email address which was with Telus previously.What can I do in order to rectify this problem?
thank you for your help! 🆒
@4036671683You posted this in "the lounge" so you won't be getting many responses, @ShawnC13 you might want to move this to the appropriate place to help this customer.
The best method to see if your e-mail is valid is to go here https://selfserve.publicmobile.ca/forgot-password/ and try all the e-mail addresses it may be. If the e-mail does not exist in the self serve data base it will say "Sorry, we’re unable to verify your email address." If it asks you the security question you know that e-mail is the one you signed up with.
If all the e-mail addresses you try do not work, send a message to the moderator team.
Click this to send them a message. Remember to give a full description of your issue with as much detail and include your name, account number and/or phone number and pin number, address, date of sign up, last top up amount, what plan you are on, etc so they don’t send you a message back asking for more details or to verify your identity
