Why offer better plans to new customers only and no the people who supported your company?

[Zantac]

I'm currently on a $25 / 1GB plan.

I want to switch to the $25 / 4GB plan, but it doesn't let me.

[Kremzeek]

Whatever they offer will be MORE EXPENSIVE.

[Zantac]

They won't do anything.

It's just better and faster to ditch Public Mobile and go to another provider.

Everyone is doing the same promo.

[ShannonGF]

I've gotten two responses back from customer service stating the same thing:



BUT If you want the 50 Gb for $34 you can get that plan via Freedom Mobile and it includes data/text/voice across North America for no extra fees (i.e. Canada AND US). We switched to Public Mobile for Black Friday and are pretty frustrated at the ridiculousness of them offering a plan with 10Gb more data at the same price and not allowing us to switch to that one despite having only been customers for a month:

[Zantac]

I know people who got the new plan by contacting the customer support. The customer support says they can't do it, but systems aren't built like that. I should go for Lucky Mobile (Bell) 's $20 3GB plan.

[tsangy]

if you pm them directly, perhaps they can offer you something better than what you currently have. It doesn't hurt to try. 

[BKNS27]

@Zantac 

Marketing and attracting more new members to PM. Carriers make more money this way.

[tsangy]

The plan is for new activiation only, however, if you have questions, you can pm a CS_agent and see if they can provide you other options. 

[hTideGnow]

HI @Zantac 

the reason is that ever carrier is doing the same, good plans are for new activation only