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Mayor / Maire

Re: iPhone XS can't send MMS pictures anymore to Android devices

@Nickintofino I am trying to isolate the phone from the service. 

 

Try this

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

Good Citizen / Bon Citoyen

Re: iPhone XS can't send MMS pictures anymore to Android devices

Well, it doesnt say specifically. Either way, I still can't send pictures.... wondering if there is some backend software, that changed on the publicmobile side.... I assume everyone here is going to ask me questions about my device.... bottom line is it worked perfectely before on the other plan and it doesn't work on the new plan.... there was no sim changes, just a plan change.

Mayor / Maire

Re: iPhone XS can't send MMS pictures anymore to Android devices


@Nickintofino wrote:

Well, it doesnt say specifically. Either way, I still can't send pictures.... wondering if there is some backend software, that changed on the publicmobile side.... I assume everyone here is going to ask me questions about my device.... bottom line is it worked perfectely before on the other plan and it doesn't work on the new plan.... there was no sim changes, just a plan change.


Have you tried what I suggested with the Lost/stolen trick? This will reset your account.

Good Citizen / Bon Citoyen

Re: iPhone XS can't send MMS pictures anymore to Android devices


@krazykiwi wrote:

@Nickintofino I am trying to isolate the phone from the service. 

 

Try this

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

Interesting idea, I did it as you pointed out... getting the red ! and Not Delivered sign

Mayor / Maire

Re: iPhone XS can't send MMS pictures anymore to Android devices


@Nickintofino wrote:

@krazykiwi wrote:

@Nickintofino I am trying to isolate the phone from the service. 

 

Try this

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

Interesting idea, I did it as you pointed out... getting the red ! and Not Delivered sign


Ok, if you haven't done this yet trying adding a $1 to your account.

Good Citizen / Bon Citoyen

Re: iPhone XS can't send MMS pictures anymore to Android devices


@krazykiwi w

Ok, if you haven't done this yet trying adding a $1 to your account.

I thought that was going to be it.... but sadly no. I do pay monthly next payment is on the 22nd

Mayor / Maire

Re: iPhone XS can't send MMS pictures anymore to Android devices


@Nickintofino wrote:

@krazykiwi w

Ok, if you haven't done this yet trying adding a $1 to your account.

I thought that was going to be it.... but sadly no. I do pay monthly next payment is on the 22nd


Have you tried resetting the APN settings?

Good Citizen / Bon Citoyen

Re: iPhone XS can't send MMS pictures anymore to Android devices


@krazykiwi wrote:

Have you tried resetting the APN settings?


I hit the renew APN setting but what I really wanted to do was hard code them in. I couldn't find the APN setting to do this?

 

Funny though on the Mobile Data setting it shows:

isp.mb.com w/no user or pswd

 

mobile data works any how

Mayor / Maire

Re: iPhone XS can't send MMS pictures anymore to Android devices

If resetting the APN does not work reset the Network settings.

If that does not work turn phone off, remove sim, turn phone on let it find "no service" turn off insert sim then turn back on.

Good Citizen / Bon Citoyen

Re: iPhone XS can't send MMS pictures anymore to Android devices


@krazykiwi wrote:

If resetting the APN does not work reset the Network settings.

If that does not work turn phone off, remove sim, turn phone on let it find "no service" turn off insert sim then turn back on.


I will try that, but all these things are under the assumption the setting on the iphone are stopping the mms pictures. 

 

I have to go to a meeting but will try this all out later this afternoon. The Signal.app is a great workaround for this problem....