I’m having a really frustrating issue trying to port my number to Public Mobile from Fizz and I’m completely stuck.
I signed up for the $25 / 80GB plan and paid for it, then started the number transfer process. I received the usual text from Fizz asking me to confirm the port, and I replied “YES” right away.
After that, I got a message from Public Mobile saying there was a problem transferring my number because of an “incorrect account number.” The issue is — the account number I entered is correct, and now the transfer is just stalled.
What’s making it worse:
- I’ve been trying to contact support for 2 days
- The ticket submission link doesn’t work
- There’s no way to reach an actual person
- No one has followed up after the failed port attempt
So right now I’ve paid for a plan I can’t properly use, and my number hasn’t been transferred.
Has anyone else run into this issue when porting to Public Mobile?
If so, how did you fix it — and is there any way to actually get support to respond?
