self serve

[Carlene_52]

trouble singing in to self serve

[softech]

@Carlene_52   in fact you have multiple posts and we are a bit lost.

First of all, can you login to My Account?  If you cannot login to My Account, you would not be able to make a Change SIM request.

If you have Never make a Self-Serve My Account login and since you lost your access, maybe you need to open a ticket with PM

HOWEVER, before you do so, you might want to try Forgot Password link and then see if you can put in the correct email address you used and answer the security question.

if you cannot get through there, it might confirm that you never made a Self-Serve account.   I guess the only option left is to open a ticket with Private messaging PM Support.  

Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[Anonymous]

@Carlene_52 

1. go sign in to Self-Serve, to review your account,

2. Go to Plan and Add-Ons > Change SIM Card
3. Enter your new SIM card number
4. Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, please select the email option.
5. Check your email  for your security code, and input the code into the page
6. Click “Verify Code”

[Anonymous]

---

@Carlene_52 wrote:

When i click my account it ask for my number but my phone get lost so i can't receive any text code i need it to sent to my email, what to do.

---

Good grief. Two different threads of the same topic and one is solved?!

Did you create the self-serve account? Did you activate in a store or online yourself?

[Carlene_52]

How please

[Anonymous]

---

@Carlene_52 wrote:

When i click my account it ask for my number but my phone get lost so i can't receive any text code i need it to sent to my email, what to do.

---

@Carlene_52 

yes you can sent to your email,

[Carlene_52]

When i click my account it ask for my number but my phone get lost so i can't receive any text code i need it to sent to my email, what to do.

[Anonymous · Accepted solution]

@Carlene_52 

to get a New SIM card is better for you and fast way

from any Retail store or gas station near you and you buy it right away,

Where To Buy A SIM card,

You can purchase a Public Mobile SIM card at a variety of retail locations. Click Here link 

to open our store locator and find the closest retailer to you.

or 

Too easy buy it online or in store visit Here link, or Pickup 1-2 Hours.CAD $3.99 Now

you need to Change Your SIM Card,

 the SIM change functionality has been re-enabled in My Account, now with an additional security step: 2 factor authentication to further protect against SIM card fraud.In order to change the SIM card associated with your account, you must now verify your request through a one-time security code that will be sent via SMS or email.To change your SIM card, please follow the below steps:

1. Log into your My Account
2. Go to Plan and Add-Ons > Change SIM Card
3. Enter your new SIM card number
4. Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
5. Check your email or phone for your security code, and input the code into the page
6. Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket link,.

1. Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set!

[Anonymous]

 @Carlene_52 : So you never created your self-serve account? You'll need to contact the CSA's.

Edit: Please stick with one thread for the same question.