port number issue

[kbadd]

Ported my number to public mobile, call and text are successfully working on the public mobile sim card, but the number in android settings is still showing the temp number, and the portal still tries 2FA to the temp number. 

Not a phone hardware problem, I tried the sim in another phone.

What should I do?

[kbadd]

If anyone is curious, PM support fixed it by:  "refreshed your network on our end, in our system"

[kbadd]

Yeah went from esim to sim card. Updated the ever safe ID which fixed the 2FA in the portal.

Getting this error message in the portal, and the device still shows the temp number(i factory rest):

Unable to install eSIM. We're having trouble installing your eSIM right now. Try again in a few minutes, or

for guidance.

Would registering another new sim card clear it up?

[slusagm]

@kbadd 

so, you got a PM number first and port after?  

for the number showing on the phone, reboot the phone and Reset network settings and it should clear up

for the 2FA sent to the temp number, you need to click "Didn't receive code" or "Resend code", and choose "Send email" to get to code via email first.

Then you go to Profile -> Manage EverSafe ID and update the phone number there