phone number

[Gord62]

I was suppose to retain my phone number from my previous provider but was assigned a new number instead, how do we fix that?

[LurganIeUk]

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@benfatto wrote:

@Gord62  While you wait for the moderators to transfer your phone number, try both the PM and old SIM. You should have service on both. 
Your old SIM/account will close when the transfer is complete. 

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Keep in mind Telus prepaid WILL keep you account open for a couple of weeks after porting out your number. 

[benfatto]

@Gord62  While you wait for the moderators to transfer your phone number, try both the PM and old SIM. You should have service on both. 
Your old SIM/account will close when the transfer is complete. 

[Jb456 · Accepted solution]

@Gord62 

Old account needs to be active and in good standing with other provider to port your number to Public Mobile.

To get your number over open the chat bot

 

Type "port request" and follow the steps.

Also if you used a referral code when signing up for a $10 bonus the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂