payment

[Patoux]

Hi

Me and my girlfrind we have 2 different accouns

I referred my girlfriend and I paid more for the same plans.

I paid by credit card, and have a subscription

I use only around 1% of my bandwidth for internet

Whats could be the problem?

one with rewars

[GinYVR]

@PatouxThe amount you pay via your credit card includes tax.

[PAULRANG18]

Contact a moderator with this complicated issue by clicking ?, bottom right, and follow instructions.

[Patoux]

Hi

ok I have the 

$25 for 500 MB + 500 MB AutoPay Bonus

AutoPay Reward ($2)

Refer-a-Friend Reward ($1)

and the payment on my credit card is $25.29 $, sometime a little more and the same since the past months.

PUBLIC MOBILE 855-4782542 BC

Credit (Payments) $25.00 Automatic Top-Up/Réapprovisionnements auto.

Credit (Payments) $25.00

30-day plan/Forfait de 30 jours

Debit (Charges) $10.00

Balance $15.00

1GB at 3G Speed/ 1Go à la vitesse 3G

Debit (Charges) $15.00

Balance $0.00

========

now she have the exact plan since many months so I don't talk about the $10 paid from public mobile for her first month

$25 for 500 MB + 500 MB AutoPay Bonus

AutoPay Reward ($2)

Nov 13, 2019 - 1GB at 3G Speed/ 1Go à la vitesse 3G - $15.00 - $0.00

Nov 13, 2019 - 30-day plan/Forfait de 30 jours - $10.00  $15.00

Nov 13, 2019 -  Automatic Top-Up/Réapprovisionnements auto - $23.00 - $25.00

Nov 13, 2019 - AutoPay Reward - $2.00 - $2.00

[ShawnC13]

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@Patoux wrote:

Hi

Me and my girlfrind we have 2 different accouns

I referred my girlfriend and I paid more for the same plans.

I paid by credit card, and have a subscription

I use only around 1% of my bandwidth for internet

Whats could be the problem?

one with rewars

---

So you have the same plans but you referred her so -$1.  By subscription do you mean you signed up for autopay?  Data doesn't matter as there are no overage charges data just stops.  

It might be easier if you tell us what plans you have and what amounts were paid. 

If her account is new she would have had $10 for being referred into her Available funds account if this was your first renewal