password reset

[michellethornsv]

i set up a new account is on pre-authirzed credit card  I need to stop the payment as I lost the SIM card.  I cant log in and I cant reset my password

[esjliv]

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@Alexandf wrote:

@michellethornsv 

send Private message to CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or call *611 and remove credit card for old line.

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OP lost their SIM card @Alexandf , calling 611 is not an option at this point.

[esjliv]

@michellethornsv - to help logg into your My Account, try clearing your browser's cache, or try a different browser or device. Or, even better, open a tab in incognito mode and access My Account that way...try the forgot your password this way.

You can turn off Autopay using your 4-digit Account Pin, if you dial # 1-855-478-2542 from another line.

But, are you looking to swap the missing/lost SIM card with another one? If so, call local Telus or Koodo stores if you have any near you to see if they have an public mobile sims in-stock. Buy one, and swap it on your My Account or with CSA (methods provided already to contact them) help.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[Alexandf]

@michellethornsv 

send Private message to CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or call *611 and remove credit card for old line.

[Outdoorsman]

@michellethornsv 

in that case  you will need to contact customer service 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user