paid for three months but only need 1 month

[poquesera]

Hi i have an account which expired on the 14 ,i lost my credit card and was hoping to have a replacement on the 15,which didn't happen ,so i added a diferent card and by doing that i inadvertedly renewed my three month plan,which i dont need because i will be out of the country  for two months,i only want a one month plan,can something be done,thanks

[poquesera]

thank you,will do that

[SD08]

Generally, there are no refunds on prepaid plans, but perhaps if you ask a moderator nicely, they can do something for you.  Click this Moderator_Team link to private message for assistance.   More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your phone number and e-mail address.

Moderators are still dealing with a backlog of help requests from the recent promo. Response time for assistance is currently longer than normal.