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no data

Nickie_p60
Great Neighbour / Super Voisin

Unless I am connect to Wi-Fi I have no data.  I just purchased more data and that did not fix the issue.  I cannot send or receive texts or emails.  I cannot use my maps app or use the internet or any other app that requires data.

when i am connected to Wi-Fi the Wi-Fi symbol is in the upper right corner of my phone display, when i disconnect from a Wi-Fi server, i have LTE in the upper right corner.  and i says that i am not connected to Wi-Fi.

what is the problem?

1 REPLY 1

BKNS27
Mayor / Maire

@Nickie_p60 

First login to your account on the PM app or website and see how much data you have left in your account.

If there is plenty left then reset the Network setting on your phone and see if that helps.

If not then contact a CS_Agent to see what the issue is.

https://expert-messaging.publicmobile.ca/guest/pre-chat