how to port

[stephensweekend]

Hi I need to port over my number from Kodoo, How do I go about doing that? 

[sarasalhi]

I recently switched from Rogers to Public Mobile and the process couldn't have been easier. It took me in total less than 10 minutes. My phone worked right away and I was able to make and receive calls, although I heard this isn't the case with everyone. Here's what I did step by step:

1. I ordered a sim card from here: https://store.publicmobile.ca/cart (alternatively you could buy it from Walmart). It takes about 10 days for the sim card to arrive.

2. I kept my original contract with Rogers running, which you need to do for this to work.

3. Then I started filling my information on: https://activate.publicmobile.ca/ For this, you will need your current contract with your provider (in my case: Rogers)

4. When you get to the 2nd tab, choose 'transfer a wireless or wireline number from Public or another provide'

5. Make sure the new sim card is in your phone before you activate, otherwise it will give you an error.

*I suggest doing this at night when you know you won't need your phone for at least a couple of hours, in case the activation process takes long.

[NDesai]

@stephensweekend Login to your self-serve account and click on Change Number option located under your profile. You will need to provide your name, ph# and account# to request port in. It should not take more than a few mins to complete. 

Note: if you are coming from koodo prepaid, make sure you are not using the same email on koodo and PM account.