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forgot e-mail address

kelleyc
Good Citizen / Bon Citoyen

What do you do when you've forgotten which e-mail address you created your account with? 

 

I've tried to message the moderators but I cannot figure out who is online and not 

1 REPLY 1

ShawnC13
Oracle
Oracle

@kelleyc, sorry to hear you are having some problems. 

You will need to message a MOD for assistance, click on this link Moderator Team
to send a private message .
In your message please include:
* PM account email address
* SIM card number(if available)
* PM phone number
* Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
 
 
You have just missed them for the day.  In your private message to then you will need your phone number in there.  Without knowing the email or a way to access your account to get that number they will have to look it up this way for you and then probably have some sort of verifiaction before they will change it for you.
 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

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