esim card

[mickey789012]

l am just wondering if there is a way to talk to a public mobile mobile agent as l am trying to transfer to public mobile and it is telling me l am getting we are having transfer my number as i enter a wrong esn/meid number and l enter my imei number and the number i want to port and how can l fix that

[PM_5G · Accepted solution]

Private Message customer service directly, this link will create the message....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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[mickey789012]

ok i have reply to it

[mickey789012]

i did but it is telling me i provide the wrong esn/meid number

[PM_5G]

Use  Account # from your previous provider -  I found that works every time!

Not sure if you can change that - I also had issues with transferring using IMEI because you need to supply the IMEI you set up with your previous provider when you set up your account....