esim activation

[Veronicatran291]

hi i transfered from fido to public mobile yesterday and now in the app is is activated. I chosed esim while doing the transfer. however in my phone it is showing esim is not activated and i need a qr code to scan from public account. I cant find it anywhere in the app, when i clicked purchase esim its questing me to pay again

[slusagm]

there must be way to disable Fido sim., but if Fido sim is physical , remove it

and please message PM for further help, use the link i provided above

[Veronicatran291]

I can log in. My account on PM app is activated. Just have problem with eSIM issue

[Veronicatran291]

i know but the solution does not work for me I just want to re-write it to make sure you guys capture it properly. there is no way to disable Fido from my side.

[Veronicatran291]

How to ask PM to check? all the time i ask they redirect me here in this community

[slusagm]

@Veronicatran291 

please ask PM to check, or send you another eSIM qr.  

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
       

[Veronicatran291]

My number was ported from Fido on July 15. The Fido SIM is now inactive and my phone only shows SOS. Under Cellular Settings I do not see a Public Mobile line or my phone number. When I try to install the eSIM using the QR code from the welcome email, I receive "Unable to Activate eSIM. You can try again or contact your carrier for assistance." Please reset/reissue my eSIM and provide a new activation method.

[slusagm]

you are posting the same thing you posted an hours ago

please check the answer here:
https://productioncommunity.publicmobile.ca/t5/Get-Support/esim-activation/m-p/1455324#M991614

[Veronicatran291]

I ported my number from Fido to Public Mobile yesterday. I selected eSIM, all the payments are completed and my account on Public Account is activated. My Fido SIM now is inactive an my phone shows SOS. The carrier in my phone is showing Fido. I need my existing number activated on a working public movile SIM/eSIM. The eSIM failed to install as my carrier still shows Fido

[slusagm]

check your SIM Manager or Settings -> Cellular. 

Disable Fido sim, just disable and do not delete yet

And the Public Mobile sim should be there.  Manually enable it or toggle on Turn on this line, and change the label to Primary.  Reboot phone and Reset network settings and it should world

if not, ask PM to help.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage