eSIM not installed

[Aikhan]

I just purchase the service on apr 2nd and opted for eSIM and transfer of my current no when I follow the steps to install eSIM it says not installed and after purchasing the services and making payment no email was received as of yet so confused no help 

[fixin]

@Aikhan - Please contact CS_Agent for assistance with eSIM:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages