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double charged

lawaamen
Great Neighbour / Super Voisin

hi. so my plan was suspended after not going through and it charged me again almost 14 dollars but i just paid today 

3 REPLIES 3

Anonymous
Not applicable

 @lawaamen : Could you post a screenshot of your Payment history from here. Blank out personal info of course.

esjliv
Mayor / Maire

@lawaamen wrote:

hi. so my plan was suspended after not going through and it charged me again almost 14 dollars but i just paid today 


@lawaamen 

Is the extra funds sitting in your Available Funds area? If so, it is just as easy to leave it there and it will be used up first on your next renewal.

 

If the extra funds are not showing on your Self Serve account, are you looking at pending charges on your credit card?

If so, one may fall away after the charges become authorized.

Anonymous
Not applicable

@lawaamen 

sign in to Self-Serve, to review your account, if you found at Available Funds: $ ? has the amount left, leave it for next bill cycle the will take it from there automatically,

or Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

 

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