cannot change my password - please create a temporary password

[Anonymous]

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@Fancy25 wrote:

April 12, 2020 I entered 2 payment vouchers one for $10 one for $15, both were acknowledged as successfully being added to my account. Afterwards got another text stating that payment is due April 13 & not enough money in the account to renew the plan. In other words they are messed up and messing me up. Help

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Dial 611. You should be able to get a recording of your balance. If your balance is enough to pay for your plan then just let it be until morning. Are your services still working?

[Fancy25]

April 12, 2020 I entered 2 payment vouchers one for $10 one for $15, both were acknowledged as successfully being added to my account. Afterwards got another text stating that payment is due April 13 & not enough money in the account to renew the plan. In other words they are messed up and messing me up. Help

[JoyLuck]

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@Fancy25 wrote:

Please provide help if you can. I do not remember signing up for My Account. There is a password I cannot remember. I enter my email, get security question, answer the question, get told my answer is wrong. What can I do to get access to My Account.

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Please use the chatbot  SIMon to help you solve your issue. If SIMon cannot solve  your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4:  Simon will present you with two choices. Choose “Account-specific question”

Step 5: Then choose “No, I want a human”

Step 6:  Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

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[Anonymous]

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@Fancy25 wrote:

Please provide help if you can. I do not remember signing up for My Account. There is a password I cannot remember. I enter my email, get security question, answer the question, get told my answer is wrong. What can I do to get access to My Account.

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Is your account active? If you can dial 611 what does it say for status. If you can't dial 611 then perhaps your account has become deactivated.

[Fancy25]

Please provide help if you can. I do not remember signing up for My Account. There is a password I cannot remember. I enter my email, get security question, answer the question, get told my answer is wrong. What can I do to get access to My Account.

[Acekiller]

they actually got it fixed?!

[jp2]

Click on the envelope beside your profile top right corner to send a private message to the mods

[jp2]

You should probably edit your post to remove person info this is visible to the public. 

[vida]

Hi,

I have tried the self serve and receive this message - ForgotPassword/OldPasswordNotValidContactAdmin

my email address is vida.house@hotmail.com. I would appreciate a temporary password for cell phone number 416-949-0848. I have tried many times and have been unable to reset the password. I am extremely frustrated. 

ForgotPassword/OldPasswordNotValidContactAdmin

[NDesai]

@vida Have you tried resetting it here: https://selfserve.publicmobile.ca/forgot-password/

I have been testing again for the past 2 days and its been working fine. It takes a few minutes for the email to arrive but make sure to click the link as soon as you receive it.