auto pay problem

[etobicokeboy]

my first auto pay is today. but till now still nothing charge to my card, and i see on line my account display my plan is EXPIRED. So what that mean?

Thanks for your information and help.

[akbaig]

Hi,

My plan payment is on auto pay and phone is Not working. I am disturbed my phone is working.

[etobicokeboy]

thanks for you information, i will wait till tomorrow to see my account again.

[popping]

@etobicokeboy

If you payment due date shown on the overview page is today, your account will switch to expired sometime today. If you phone is still working, it is normal.  

You renewal with happens after midnight.  By tomorrow morning, your account status will be back to active again.

[mimmo · Accepted solution]

If your phone works do the worry.

This is a good read

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...