activation failed - CC charged

[jonhache]

Hey there. Just trying to figure out new plan. I registered, got the following message:

- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance.

Checked my CC, and there is a pending charge. Can't login in to an account.

help, please!

[jonhache]

All fixed yesterday. Thanks!

[Mary_M · Accepted solution]

Hello @jonhache

I have received your private message - I'll get back to you as soon as I could.

Rest assured that I'll look into it but it may take a while - we are super overwhelmed with messages!

I appreciate your patience,

Mary

[NDesai]

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@jonhache wrote:

no text either.

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Then it seems like you will need help from staff member. They will reply shortly. 

EDIT: Actually, they might be gone for today as their active hours are passed. So, expect a reply tomorrow morning. 

[jonhache]

no text either.

[NDesai]

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@jonhache wrote:

Nope. "Talk is not included in your plan'' message when I try and dial

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Can you text? Do you get signal?

[jonhache]

Nope. "Talk is not included in your plan'' message when I try and dial

[jonhache]

From looknig at other posts, it seems tagging a moderator helps? like @Shazia_K?

You guys must be pretty busy these days...

[NDesai]

Can you try the sim in your phone and see if services are working or not? 

Sometimes, activation go through even though you get an error and sometimes activation needs to be fully completed from back end and in that case, staff member will help you.