activation done, data not working

[bing_liang_Z]

My SIM activated, phone number working, but mobile data not working

[Jb456]

@bing_liang_Z 

EXCELLENT. Welcome to Public Mobile 🙂 enjoy the savings and stay safe!

[bing_liang_Z]

wowww, cool, changed APN, it worked!   Thanks a bunch!

[Jb456]

@bing_liang_Z  yes that is the issue. Although Public Mobile is owned by Telus. You have to use Public Mobile APN settings.

See my first post.

Add those APN settings. Or edit your current ones.

[bing_liang_Z]

hmm, some settings are slightly different,

my APN Name: TELUS SP

      APN: sp.telus.come

so they are causing problems?

[gblackma]

@bing_liang_Z for more targetted help.  What's the make and model of your phone? Thanks. 

[Jb456 · Accepted solution]

What is the make and model of your phone?

Check your APN settings. For Android phones try editing to this.

If they don't work try these 

 

Save and reboot phone then try your internet.

You could also try simply resetting your network settings. A reset will erase your saved wifi connections ,etc.

If you used a referral code at sign up for a $10 bonus it will be applied to your account within 72 hours 

Welcome to Public Mobile 🙂