Where is "Contact us"??

[bunnykaty]

I recieved a text when I switched my SIM to go to the website and click Contact us and complete the SIM & Activation online form....Where is the Contact us link? I cannot find it on the website. 😞

[cool_stuff]

You need to create an account on community page. You can login to you PM (PublicMobile) account and go to community page from there or  use following link. 

https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community

You will be able to submit questions to admins from there but try searching your questions first as many people may have answered those already. 

I just joined PM and seems like it has an active community, which is great !

[atan2003]

We all help each other. Welcome to the club!

[computergeek541 · Accepted solution]

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@bunnykaty wrote:

I recieved a text when I switched my SIM to go to the website and click Contact us and complete the SIM & Activation online form....Where is the Contact us link? I cannot find it on the website. 😞

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Ignore the instructions in that text message. That form does not exist.

First off, make sure your old carrier's sim card card (the one with the phone number that you will be porting in) is still active.  Make sure you have the account number available for that carrier.  Which carrier are you coming from?  Then provide that information to Public Mobile along with a description about how you are trying to port in a phone number.

The only way to get this porting situation fixed is to contact Public Mobile's moderators.  That can be done by clickng this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437