Update autopay

[AnitaPimenta]

The system does not recognize my username, my card on files expires next week? Why is this so difficult with public mobile?

[mitsuleafs]

There is a new tab now to manage/update cc in the bottom left of the page when you go into the payment tab. worked for me

[HALIMACS]

Hi @AnitaPimenta 

Are you 100% certain you're using the correct e-mail address to login to self-serve?

When is the last time you used self-serve successfully?

Try this:  On the community, try going into your community profile (click on your community icon picture upper right to the right of the envelope), click My Profile, then scroll down to see the e-mail address under your Private Statistics.   Try that one to log into self-serve (unless, of course, it was the one you were trying & doesn't work)

[Jb456]

@AnitaPimenta  if nothing is working your only option will be contacting the moderators.

.

You probably should just private message them at link below and avoid Simon the chat bot as that will make you loose more patience.

Click below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

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@AnitaPimenta wrote:

I have been patiently trying since last evening. And it says my account email is not recognized, I have been on autopay since 2018 and now cannot update my credit card? 

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Are all your services working? Do you have a really long email address?

[gpixel]

@AnitaPimenta open a new tab in incognito or private mode and try to login with the new password. if you havent logged into your account in a while(2-3months) pm may have disabled your self serve account

[AnitaPimenta]

I have been patiently trying since last evening. And it says my account email is not recognized, I have been on autopay since 2018 and now cannot update my credit card? 

[Anonymous]

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@AnitaPimenta wrote:

Found the email, again asked for forgot password and nothing. So what next.

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Try: clear cache/site cookies, different browser, incognito/privacy mode.

[kselmak]

You may have to wait for reset password email

Check your spam too

If you are not getting anything on couple of hours contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[AnitaPimenta]

Found the email, again asked for forgot password and nothing. So what next.

[AnitaPimenta]

The system does not recognize my email address

[Anonymous]

 @HALIMACS : That's the Community change password.

This is the self-serve change password.

 @AnitaPimenta : go back in your inboxes and find the welcome email from here. The To: is your login username.

[Jb456 · Accepted solution]

@HALIMACS 

Your username for self serve is your email address. If you're unable to get into your account. Try the forgot password link. If that is not working you have to contact moderator's to get access to your account.

 

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

When you get access back to your account. Click "Payment" and bottom left "Manage my card"

 

[HALIMACS]

Hi @AnitaPimenta 

EDIT:  Below is process for updating forgot username or password for Community.  Thanks to @Anonymous  & @Jb456  for pointing this out.  (i need another coffee...)

@AnitaPimenta,  please follow their requests to contact Moderator for assistance.

Try this link to get the access you need to update username or password:

https://productioncommunity.publicmobile.ca/t5/authentication/forgotpasswordpage?dest_url=https:%2F%2Fproductioncommunity.publicmobile.ca%2Ft5%2FPublic-Mobile-Community%2Fct-p%2FPublic_Mobile_Community