Unsuccessful port in from Chatr

[patrickhung]

Hello all,

I ported this number in from Chatr mobile, and I can make calls from my phone with the Public Mobile sim card, however when I cann my number it rings on the phone with my Chatr sim card.

I believe I did not succesfully migrate from Chatr to Public Mobile.

Can someone or a moderator help me with this?

[computergeek541]

If you haven't already done so, call in to Chatr customer service to request your account number.  Chatr does not provide this number to customers unless it is asked for.  Although there are other pieces of information that are considered acceptable, the account number is almost universally accepted as the prefered type of account information to be used fo number porting.

[patrickhung]

Thank you I have relayed this issue to a moderator. It has been 3 days since I ported

[mimmo]

@patrickhung, @matbasm is correct.  just wanted to clarify what info to send the mods.  aslo they will work on your problem tomorrow during working hours.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[matbasm]

Hi @patrickhung,

How long has it been since you activated your SIM?  It could take some time for the port to go through.

If it has been several hours or more, the port might have gotten stuck for one reason or another.  In that situation, you need to send a private message to the @CS_Agent, including your PM account information, as well as your Chatr account information.  Moderators are usually gone for the night by now, but will be back in the morning to sort things out for you.

Information regarding the moderator team can be found by following this link.
Click here to send them a private message.