Unable to receive text message

[Shroom]

I recently completed porting my number from Rogers. I’m able to make calls now, but I’m unable to receive text messages. I need help troubleshooting this issue.

[Moses_B]

@Shroom We apologize for the delay and inconvenience, but please, double-check your community inbox, as we have sent a response so we can review your case.

[helperwelper]

Hey Shroom,

I'll assume you're using an iPhone. Sometimes when swapping SIMs, iPhones will fail at the iMessage activation stage. To address the issue you can typically go to Settings > Apps > Messages > Turn iMessage Off then On. Then click Send & Receive > Select Phone number. Let me know what happens after following those steps.

[Shroom]

Didnt work

[BKNS27]

@Shroom 

Try resetting the Network setting and see if that works.

[helperwelper]

Hey Shroom,

I understand you're having trouble with your texts. Let's work together and try to find a solution. Are you using an iPhone or Android?