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Typo while porting phone number

ricksanchez
Good Citizen / Bon Citoyen

I made a typo while porting my phone number now I can't port because it claims there is one in progress.

 

Is there a way to cancel the porting and retry?

3 REPLIES 3

ricksanchez
Good Citizen / Bon Citoyen

Thanks, I just PM them

meocon
Deputy Mayor / Adjoint au Maire

@ricksanchez I recommend you send a private message to the moderator team and ask them to investigate.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

 

How long until a moderator replies?:

  • Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
  • Messages are replied to during office hours, in the order in which they are received
  • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
  • There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

 

LEGO
Deputy Mayor / Adjoint au Maire

@ricksanchez 

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck! Woman Happy

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