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06-10-2018 02:45 PM - edited 01-04-2022 06:09 PM
I made a typo while porting my phone number now I can't port because it claims there is one in progress.
Is there a way to cancel the porting and retry?
Solved! Go to Solution.
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06-10-2018 02:56 PM
Thanks, I just PM them
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06-10-2018 02:47 PM - edited 06-10-2018 02:47 PM
@ricksanchez I recommend you send a private message to the moderator team and ask them to investigate. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.
Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.
How long until a moderator replies?:
- Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
- Messages are replied to during office hours, in the order in which they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
How can I view my private messages between myself and a Community Moderator?
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06-10-2018 02:46 PM
You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!
Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)
![](/skins/images/97D9FB88C915001D8DAED89DBB2650DF/responsive_peak/images/icon_anonymous_message.png)