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Txt message not working

Johnny709
Great Neighbour / Super Voisin

Hi, my calls work but my txt messages don’t . I got a regular sim from lucky and transferred my phone number to my eSIM with public and it’s like txt messages won’t work if I take my old SIM card out and hooked up to wifi it’s like there’s no network connection with public eSIM or txt messages unless I have both sim cards on at same time. There isn’t even any plan or money on the other sim but still needs both installed to work and I transfer the old number from old sim to the public eSIM and only calling works with the eSIM unless the old lucky sim is installed as well and turns to RCS messages…..pls help

1 REPLY 1

Moses_B
Customer Support Agent

@Johnny709 Sorry to know that we are facing this issue, we have sent a private message so we can review your case, please double-check your community inbox.

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