Did your credit card get charged? If not, you can try again, but this time try these tips:
-use private/incognito browsing mode
-clear the browser cache
-use a different browser
If porting a number from either Telus or Koodo, be sure to use a different e-mail address for PM than the one you're using with the old provider.
It's also highly recommended to separate the activation from the porting to minimize the risk of activation/porting error. (Take a temporary new number from PM upon activation, check to make sure all parts of service is working, then port using the self-serve account.)
If your cc was charged, then you've hit an activation error. In that case, you should send a private message to a moderator for help with this. How to contact moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Include your PM SIM card number, your e-mail address, and if porting, the phone number you're porting, your account number with your previous carrier, and the authorized name exactly as it appears on that account.
