Top Up Not working. Refund possible?

[Tracy89]

Hi, I paid for an add-on for 1GB of data, but the data didn't work and I was still charged the $15. I needed the extra data in that moment and since it didn't work, I had to just drive somewhere else to find wifi. Is it possible to receive a refund for the $15?

Thank you.

[BKNS27]

@Tracy89 

Did you try resetting the Network Settings on your phone?

We can help further if we know the make and model of your phone.

[Tracy89]

In Canada (where I always use it). I tried to use it on multiple apps (include Public mobile app itself) and just a simple search on the internet – nothing was loading. 

[computergeek541]

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@Tracy89 wrote:

Hi, I paid for an add-on for 1GB of data, but the data didn't work and I was still charged the $15. I needed the extra data in that moment and since it didn't work, I had to just drive somewhere else to find wifi. Is it possible to receive a refund for the $15?

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Refunds aren't usually given but depending on the situation, are sometiomes given on a case by case basis at the descretion of a Public Mobile custoemer support agent.  Were you trying to use this data while in Canada or while in the US?