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The number entered does not belong to a valid Public Mobile Subscriber.

andrey
Great Neighbour / Super Voisin

Hi, I try to activate my SIM card but this message happened:  The number entered does not belong to a valid Public Mobile Subscriber. Can you help me? tks Andrey

1 REPLY 1

SD08
Retired Oracle / Oracle Retraité

This is a system bug that sometimes happens when you're activating with a referral.  See here for an example:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/The-number-entered-does-not-belong-to...

 

You'll need moderator help.  Click this Moderator_Team link to send a private message for assistance.  Include your PM SIM card number, e-mail address and and if porting, the phone number you're porting, your account number with your previous carrier, and the authorized name exactly as it appears on that account.  Also include the phone number of the person who referred you.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

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