Texting not working?

[AnneChoi]

Hello

My husband just switched his phone to PM today.  Data and phone calls are working but text send and receive is not.  eSIM seems to be working.

He con not log in here to get help - can't verify his account because no texting!

How can we fix?

[Sansan]

They would be closed now but did you check your inbox here?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

@AnneChoi  if incoming calls are not working that means the port was not successful. Did you reply to the text to confirm the port from the old provider? If you put back the SIM, that line will ring.

They are closed now, try them in the morning.  They will respond.

[Rastin]

I believe there hours are something like 8am to 10 pm est. Also it's not uncommon for a few hours in-between responses.

[AnneChoi]

I have sent several messages to an agent. Maybe they don’t work at night?

[AnneChoi]

Email code doesn’t work and it just returns to a screen requiring a text code. 

[AnneChoi]

Incoming calls don’t seem to be working. Outgoing calls and data is working. 

[Rastin]

You can get the code through your email.  Under where you enter the code you should see did not get code.  Click on it to get it sent to email. Then you should be able to log in

[Sansan]

@AnneChoi  so he is able to receive incoming calls with the correct phone number?

Try resetting networks first then reboot.

If it's still not working, send a message to customer service representative at the link below for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437