Subscription not activated

[NadaE]

I followed all the steps, and at the final step this error happened. 
I have Koodo esim card. 
tried to contact the CS but I keep receiving a blank page once I try to contact an agent. 
they already dictate the money. 

[NadaE]

There were no physical sim at all, thanks for the link!  I will contact them now. 

[Dunkman]

@NadaE 

So you activated a physical PM SIM card?  If you did, try to insert the physical SIM card into your phone. 

Here is a direct link to contact CSA agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[NadaE]

No I didn’t activate the esim with Public Mobile and I didn’t receive any text/email from them or QR code. That’s why I want to contact a human agent but I can’t 

[Dunkman]

@NadaE 

Did you activate a eSIM with Public mobile?  If you did, did you receive an email from Public mobile with a QR code for eSIM?

[NadaE]

Yes I downloaded the app and followed the steps on it 

[BKNS27]

@NadaE 

Did you activate on the PM app? Activation can only be done on the app and not online.