Subscription not activated

[David48]

I downloaded the app after purchasing a plan and made it to the step where I selected a phone number but after clicking on a number, it took me to step 6 of 6 noting that subscription not activated and prompting me to contact service.

Can someone assist?

[esjliv]

@David48 - are you activating an esim? Did you receive an email to scan a QR code?

If they told you to contact customer service...you'd think it would provide a direct way to do that wouldn't you?

Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble), 

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.  Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.