Hi Community,
I just signed up for Public Mobile now with the recent $10 promo enticing me to switch over. I'm excited to a part of the community!
Live chat has been helpful figuring how to switch over but when buying the SIM card at a local shop, they gave me the option to activate at home or with them, so I agreed to do it with them expecting it to be like 5 minutes. Time dragged on with the process (like having to spell out my personal info over the phone to their support which would've taken mere seconds typing it in at home). I didn't have my previous carrier account number on mind or hand so they just charged me for the SIM + $40 voucher, which was apparently mandatory, and said I could only activate my account once I had the account number only with them and not by myself online.
Later asking live chat, they said that I could do it online, and I did successfully right now. However, now getting into my account, it says that my plan has started a couple of weeks ago when I was in the shop but I haven't used or even opened my phone number/account until now. Is there any way to get those 2 weeks back from my plan? Maybe I'm being sour and pinching pennies but I feel slightly disappointed that I paid and had 2 weeks used up, didn't get the $2 from setting up the autoplan, or shared a discount using someone's referral code.
I'm also curious why they seemed against me doing it by myself once we started? Did they make a commission selling me the $40 voucher or gained a referral bonus signing me up instead?
Thanks 🙂
