Service cancellation.

[alyo1705]

Hi All,

I moved to another carrier last week.

Public mobile cancelled my self-service (blocked be from logging in) but did not forget to make a monthly charge.

Now I am unable to cancel my pre approved payments.

How can I cancel monthly charge now and possibly dispute the latest payment?

Thank you!

[Dunkman]

@alyo1705 

Which date did you port out?

Which date was your payment due?  

If the payment date was after your port out date and you will still charged, you will need to contact moderator.  

[JoyLuck]

@alyo1705 

If you ported your number out, your account would have been closed automatically and autopay stopped.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.