if both phones are showing SOS, there is a chance it is a local network problem. Check Telus outage page
https://www.telus.com/en/bc/outages
If no local outage, make sure you check your My Account to confirm if service is still active
Last, ask PM to check and help
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
